Delivery & Returns

Postal Charges

All UK delivery prices are calculated by weight and taken from the most recent Royal Mail price guide here.

GWG Designs cannot be held responsible for loss, undelivered or damaged goods during transit.

Currently we are unable to offer shipping to the EU & NI due to GSPR regulations.

Customs & Import Taxes

You may need to pay customs or import duties when your order arrives in your country. These charges are set by local authorities, not us, and we cannot predict what they will be. For details, please contact your local customs office.

Customers are responsible for any customs or import taxes that may apply.

Important Notice for US Customers: we are now able to offer US shipping!

Starting 29 August 2025, all imports into the US will be subject to tariffs, even if they were previously exempt under the $800 “de minimis” threshold. This means:

  • A 10% tariff will be added to the total purchase price of your goods.

  • A small handling fee will also apply.

These fees will be charged within the delivery cost at checkout so this can be paid before your order enters the US.

Please note:

  • Tariffs and fees are non-refundable, even if you return the goods.

  • If you are accidentally overcharged, we will refund the difference once Royal Mail processes your order.

Many small businesses have stopped shipping to the US because of these new rules. We want to continue serving our US customers, but to do so we must apply these charges fairly.

By placing an order for US delivery, you agree to these terms.

If you have any questions or concerns, please contact us before ordering.

Returns

Online purchase only:

We hope that you love your purchase. If you wish to cancel/return/exchange any of your items, please contact us so we can assist you.

Returns are accepted within 14 days of you ordering goods online. All products must be returned unused and in their original packaging with yarn bands in place. The buyer is responsible for return postage costs.

All sale items and custom orders are non-refundable.

Purchasing goods in person:

Returns and refunds are not accepted unless the goods are faulty within 14 days of purchase at an ‘in-person’ event. Exchanges are offered firstly and goods must be in original packaging and unused. Postage is the buyers responsibility.