Postal Charges

At present, we only deliver within UK mainland.

All prices are calculated by weight and taken from the most recent Royal Mail price guide here.

GWG Designs cannot be held responsible for loss, undelivered or damaged goods during transit.

Currently we only offer shipping within the UK mainland but will be looking to expand into the EU & NI soon.

Returns

Online purchase only:

We hope that you love your purchase. If you wish to cancel/return/exchange any of your items, please contact us so we can assist you.

Returns are accepted within 14 days of you ordering goods online. All products must be returned unused and in their original packaging with yarn bands in place. The buyer is responsible for return postage costs.

All sale items and custom orders are non-refundable

Purchasing goods in person:

Returns and refunds are not accepted unless the goods are faulty within 14 days of purchase at an ‘in-person’ event. Exchanges are offered firstly and goods must be in original packaging and unused. Postage is the buyers responsibility.